Refund policy

The Dodo Chocolates strives to resolve all issues that arise quickly and efficiently. Please help us serve you by reviewing our policy and following the process described below:

WE DO NOT ACCEPT RETURNS

Food products are not returnable, however, if your product is damaged or defective when you receive it, you may be eligible for a refund if you follow the policy described below. We cannot issue refunds for unused gift card balances.

DAMAGED OR DEFECTIVE PRODUCTS

  • Inspect your order upon receipt and contact us immediately if an item is damaged or defective so that we can evaluate the issue and take the appropriate action. You must contact us via the correct method specified below within 48 hours of receipt.
  • If your package shows damage sustained in shipping, take clear pictures documenting the damage with the shipping label legible in the background and submit these when contacting us. Copied or blurry images or images that do not clearly provide evidence of the damage will not be accepted.
  • If your product condition varies significantly from the images and description shown, take clear pictures documenting the condition with the shipping label legible in the background and submit these when contacting us. Do not dispose of the item since we may instruct you to return the item to us for further evaluation. Failure to return the item when and as instructed will prevent a credit from being issued for the item. Copied or blurry images or images that do not clearly provide evidence of the condition will not be accepted. Note that only condition differences to the edible product will be evaluated since The Dodo Chocolates reserves the right to change product packaging without notice.

WRONG ITEM RECEIVED OR ITEM MISSING

  • Inspect your order upon receipt and contact us immediately if a wrong item is received or if an item is missing from your package. You must contact us via the correct method specified below within 48 hours of receipt.
  • If you received a different item instead of an item you ordered, take clear pictures of the item received with the shipping label legible in the background and submit these when contacting us. Do not dispose of the incorrect item. We will provide item return instructions. Copied or blurry images or images that do not clearly provide evidence of the damage will not be accepted. Failure to return the incorrect item as instructed will prevent a credit from being issued for the item.
  • If you received a package with an item missing, take clear pictures of the packaging and the complete contents received and the shipping label showing the package weight and submit these when contacting us. Copied or blurry images or images that do not clearly provide evidence will not be accepted. Both The Dodo Chocolates and FedEx weigh each package and maintain records of all shipping weights. If a package shows the correct shipping weights on both records, follow the instructions below to file a claim with FedEx. 

SHIPMENT NOT RECEIVED

  • Track your package directly with FedEx on their website using the tracking number we provide:

Tracking Your Shipment or Packages | FedEx

The same page on the FedEx website will also provide Proof of Delivery.

  • Packages shipped by The Dodo Chocolates are insured by FedEx. We are not responsible for lost or stolen packages. If a shipment is not received and FedEx provides proof of delivery for the shipment, you must file your claim with FedEx and follow their claim process: 

File a Claim with FedEx

We strongly recommend that our customers:

    • Verify the shipping address used is correct
    • Monitor tracking details regularly to avoid missed deliveries
    • Ensure a secure delivery location where packages can be safely received
    • Consider using a shipping address where someone will be available to receive the package (e.g., workplace or a trusted neighbor).
    • Sign up with FedEx to receive real-time tracking updates and/or redirect deliveries to alternate locations if needed
    • Check with household members or neighbors if tracking shows "Delivered" but the package is missing.

HOW TO CONTACT US

Please use the correct contact method associated with where you purchased our products. Note that using the wrong contact method may restrict our ability to serve you, address your concerns and process any refund.

The Dodo Chocolates Website - contact us via our Contact page or chat with us using the “Help” link on our website.

TikTok Shop - contact us from our TikTok Shop by tapping on “Get help” and then choosing “Other issues” and then “Contact seller”

Facebook/Instagram Shops - send us a message from our FB or IG Shop profile.

Amazon - Contact us using Amazon’s Customer Service feature or send us a message using the Buyer/Seller Messages in the Message center in your account.

REFUNDS
If approved for a refund, we’ll process a refund on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and return your payment to you. 

Updated March 12, 2025