Shipping policy
The Dodo Chocolates ships domestically using FedEx where possible. We do not ship orders from our website outside of the United States at this time.
RECEIVING YOUR PACKAGE
To ensure that you receive your package, we strongly recommend that our customers:
- Verify the shipping address used is correct
- Monitor tracking details regularly to avoid missed deliveries
-
Ensure a secure delivery location where packages can be safely received
-
Consider using a shipping address where someone will be available to receive the package (e.g., workplace or a trusted neighbor).
-
Sign up with FedEx to receive real-time tracking updates and/or redirect deliveries to alternate locations if needed
-
Check with household members or neighbors if tracking shows "Delivered" but the package is missing.
TRACKING YOUR PACKAGE
Track your package directly with FedEx on their website using the tracking number we provide:
Tracking Your Shipment or Packages | FedEx
The same page on the FedEx website will also provide Proof of Delivery.
SHIPMENT NOT RECEIVED
Packages shipped by The Dodo Chocolates are insured by FedEx. We are not responsible for lost or stolen packages. If a shipment is not received and FedEx provides proof of delivery for the shipment, you must file your claim with FedEx and follow their claim process: